Terms

Updates November 2020

These are changing times so we may have to amend our Terms and Conditions when necessary. Please make sure you read the most recent information under the COVID-19 tab.

Your Booking

A deposit of £100 will confirm your booking. This is non-refundable.
Payment details (BACS or cheque) will be emailed to you once we have received your booking request – we will aim to get back to you within a few hours or within 24hrs at the latest.

The balance is payable two weeks before your arrival date. If your booking is made within four weeks of your holiday start date, then full payment must be made at the time of booking.

If the final balance isn’t paid when due, your holiday may be cancelled and you will lose your deposit.

By making a booking you are agreeing to our terms and conditions.

Cancellation and Amendment

We are not liable for refunds or expenses you may incur if we are prevented from fulfilling your booking as a result of circumstances beyond our control. This includes war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
We strongly recommend that you take out travel insurance including cancellation cover.

We are unable to offer any refunds to anyone who makes a booking after 23rd March 2020.

If you need to change your booking, please contact us as soon as possible and we will try and accommodate your request if we can.

If you cancel your booking before the final balance has been paid your deposit will be retained. If you need to cancel your booking after the full payment has been made, we will make every effort to re-let the accommodation. If we can do this then we will refund the booking fee, less the deposit. If we can’t re-let the accommodation then you are responsible for full payment. We strongly recommend that you to take out the appropriate holiday insurance to safeguard against holiday cancellation.

Occupancy


Bookings start at 3pm and finish at 10am. Directions and access information will be emailed to you after we have received your final payment. In some instances we may be able to bring forward the arrival time or extend the departure time, please ask ahead of your stay.

Your party must not exceed two adults and a babe in arms. Unless agreed in advance, bookings are only accepted in the names of those who will be staying and we do not accept guests under the age of 18. We ask you to respect the neighbours and reserve the right to ask nuisance visitors to leave. In these circumstances no refund will be given.

We’re sorry but we don’t allow pets or smoking or vaping in the property.

The owners are absolved from all liability to the hirers, for the loss or damage to personal property.

What’s included

Your booking includes all linen, towels, heating, first basket of logs and Wi Fi.

The Barn: The area immediately outside the barn is exclusively for guests and you are welcome to enjoy the rest of our garden too.

Braecote: The garden and parking area at the back of the cottage are for your use only.

Care of the property

We ask you to treat the property with respect and to leave it as clean and tidy as you found it. Please keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of your stay.

We ask you to advise us of any damage, breakages or spillages when they occur so that we can fix/replace these for you or before the next guests arrive. If guests depart without reporting damage, breakages or spillages caused through neglect we reserve the right to invoice guests following their departure.

A charge of £100 for deep cleaning will be made if there is evidence of smoking or pets in the premises.

Breach of these conditions may result in us making an additional cleaning charge or making a claim against you as a result of any damage or loss.

Coronavirus / Covid-19 clause

During the COVID pandemic we ask all our guests to comply with government guidelines and help us by following instructions concerning linen, waste and leaving the property in a fit state for us to clean.

If you experience any symptoms associated with Covid-19 within 21 days prior to your holiday, please let us know.

We are unable to offer any refunds for booking made after 23rd March 2020 if our business is open and our property is available to book. We strongly recommend that you take out travel insurance including cancellation cover. Please check to make sure you are covered for cancelling your booking outside of our normal Terms and Conditions.

What happens if there is a local lockdown area where I live or there are restrictions around Coxwold?

If you’re unable to travel because you are in a local lockdown area or because of restrictions here, then we’ll aim to re-schedule your booking to a different date and be as flexible as possible. Alternatively you may wish to offer your booking to friends or family who are able to travel. The latest information affecting this area can be found at https://www.gov.uk/guidance/north-east-of-england-local-restrictions

What happens if I have the virus and can’t travel?

We really hope this doesn’t happen, but if you need to self isolate and cannot travel then we will aim to re-schedule your booking to another date suitable for both parties and be as flexible as possible. If we’re unable to do this you may wish to offer your booking to a fiend or relative or claim against you travel insurance.

What happens if I develop symptoms of COVID 19 during my stay?

If you develop COVID symptoms during your stay, we will encourage you to travel home immediately. However, the current government guidelines do state that you should isolate where you are. If you choose to stay then you may be liable to pay for the additional days that you need to stay. If this means we have to cancel the booking after yours, then you will also be liable for any refund that we are required to give that guest. For example: if you need to stay for an additional 7 nights but we have to cancel a 14 night booking, then you will be required to cover that cost.

If your holiday is delayed due to the previous guest being ill, we may have to ask you to delay your holiday and will contact you to discuss alternative dates. Unfortunately we are not liable for any additional damages or compensation.

And finally …

Groceries: If you want to avoid unnecessary journeys please bring what you can from home and/or consider using Click and Collect. There are quite a few small local businesses that will deliver items such as fruit and veg, butchery items, bread etc. e.g. https://farmgatefarmshop.com and http://thorntonsbakehouse.com Bread, buns, pastries and pies etc can be ordered from artisan bakers Amos and Welsh. They deliver every Saturday to Husthwaite where the van stops on the green around midday. Order and collect on facebook https://www.facebook.com/amosandwelsh/

Laundry: Laundry bags will be provided for used linen and towels. Before you leave please place all the bed linen in one bag and all towels/other linens in the other.

Crockery & cutlery: Please make sure ALL crockery is cleaned and put away before you leave. Please use the dishwasher for all dishwasher-safe items and make sure it is turned on before you leave.