Your Booking
- We strongly recommend that you to take out the appropriate holiday insurance to safeguard against holiday cancellation.
- A non-refundable deposit of £100 (to be received within three days of your inquiry) will secure your booking.
- Payment can be made by BACS or cheque. Please advise us if you are paying by cheque.
- If your booking is made within four weeks of your holiday start date, then full payment must be made at the time of booking.
- If the final balance isn’t paid when due, your holiday may be cancelled and you will lose your deposit.
- Your booking includes all linens, towels, heating, first basket of logs and Wi Fi.
- By making a booking you are agreeing to our terms and conditions.
Cancellation /Amendment
- If you need to change your booking, please contact us as soon as possible and we will always try to accommodate your request.
- If you cancel your booking before the final balance has been paid, and your holiday dates cannot be changed, then your deposit will be retained.
- If you cancel your booking after the balance has been made, we will make every effort to re-let the property. If we can do this then we will refund all monies, less the deposit.
- If we can’t re-let the property, then you are responsible for full payment.
- We are not liable for refunds or expenses you may incur if we are prevented from fulfilling your booking due to circumstances beyond our control. This includes war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.
- Should, for reasons beyond our control, the property be rendered unsuitable for letting on the dates booked, all money paid will be returned in full without further claim.
- COVID is now no longer considered an acceptable reason for cancellation.
Occupancy
- Occupancy starts at 3pm and finish at 10am. Directions and access information will be emailed to you after we have received your final payment. In some instances, we may be able to bring forward the arrival time or extend the departure time, please ask ahead of your stay.
- Your party must not exceed two adults and a babe in arms. Bookings are only accepted in the names of those who will be staying, unless agreed in advance, and we do not accept guests under the age of 18. We ask you to respect the neighbours and reserve the right to ask nuisance visitors to leave. In these circumstances no refund will be given.
- We’re sorry but we don’t allow pets or smoking or vaping in the property.
- The owners are absolved from all liability to the hirers, for the loss or damage to personal property.
Care of the property
- We ask you to treat the property with respect and to leave it as clean and tidy as you found it. Please keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of your stay.
- We would politely ask you not to wear outside shoes in the carpeted rooms, you may wish to bring slippers as the stone floor is cold.
- Accidents happen, but please let us know of any damage, breakages, or spillages when they occur so that we can fix/replace these for you or before the next guests arrive. If guests depart without reporting damage, breakages or spillages caused through neglect we reserve the right to invoice guests following their departure. If you would like to leave some money to cover the replacement, it would be much appreciated.
- A charge of £250 for deep cleaning will be made if there is evidence of smoking or pets in the premises.
- Breach of these conditions may result in us making an additional cleaning charge or making a claim against you because of damage or loss.